Customer Success Manager

About constellr

We are operating at the interface of climate tech, agriculture, and space, combining engineering, Earth Observation, and agronomy to address one of the biggest challenges of our time: how to ensure global food security! 

With offices in Brussels, Freiburg, Munich, and Toulouse, we are a diverse team, comprised of highly motivated and passionate professionals who share a common vision to revolutionize decision-making in tomorrow’s smart farming industry. 

Our Mission

constellr is at the forefront of precise temperature monitoring from space. Our technology delivers the market's most accurate and dependable thermal data with our Land Surface Temperature model excelling in precisely measuring temperature for organizations that depend on highly accurate insights. Join us in advancing impactful initiatives, particularly in agriculture, where our expertise contributes to transformative projects in global food production.

As a Customer Success Manager (CSM) at constellr, you will play a pivotal role in ensuring our customers achieve success with our cutting-edge data solutions. Acting as their trusted advisor and advocate, you will guide customers through onboarding, empower them to unlock the full potential of our offerings, and build lasting partnerships. Your mission will center on fostering satisfaction, driving product adoption, and delivering exceptional value to our clients.

This role demands a blend of technical expertise, strategic thinking, and outstanding relationship management skills.

Key Responsibilities:

• Onboarding & Training: Lead customer onboarding processes and deliver tailored training to ensure proficiency with constellr’s data solutions.

• Customer Relationship Management: Serve as the primary point of contact for assigned customers, building and maintaining strong, trust-based relationships.

• Order Fulfillment: Oversee the timely delivery of customer data orders by coordinating with internal teams to meet expectations.

• Custom Solutions: Collaborate with customers to implement and develop solutions tailored to their specific needs.

• Feedback Loop: Collect and relay customer feedback to internal teams, helping to shape product improvements and enhance user experience.

• Issue Resolution: Address and resolve customer concerns promptly, coordinating across departments to ensure swift resolutions.

• Proactive Engagement: Monitor customer success metrics, identify potential risks of churn, and implement strategies to address them.

• Collaboration: Work closely with sales and marketing teams to identify upsell opportunities, highlight customer success stories, and share insights.

• Insights & Reporting: Actively seek and report on customer feedback, using insights to improve solutions and services.

About you

• A bachelor’s degree in a relevant field (e.g., remote sensing engineering, geospatial studies, business); advanced degrees are a plus.

• Proven experience in applying geospatial and remote sensing data to practical, real-world use cases.

• Proficiency in English, with excellent verbal and written communication skills.

• Strong familiarity with geospatial analysis tools and GIS software (e.g., QGIS, ArcGIS, ENVI).

• Exceptional communication and interpersonal skills paired with a customer-first mindset.

• Demonstrated critical thinking abilities and a proactive approach to identifying and solving customer challenges.

• A track record of successfully building and maintaining long-term customer relationships.

• Experience managing multiple projects or customers simultaneously, supported by outstanding organizational skills.

• Competence in interpreting and working with geospatial datasets, including conducting basic statistical analyses.

Nice-to-Have Qualifications:

• Experience with Python programming for data analysis or automation.

• Proficiency in additional languages such as German, French, Spanish, or Portuguese.

• Familiarity with working with governmental customers and addressing their unique requirements.

• Knowledge of REST APIs, webhooks, and other data integration technologies.

• Hands-on experience with CRM tools and workflow management platforms.

• Insight into the applications of satellite data, especially thermal data, in fields like agriculture, environmental monitoring, industrial monitoring, or urban planning.

• A foundational understanding of space missions and satellite data operations.

This blend of technical expertise, customer-focused mindset, and organizational skills will ensure success in this dynamic and impactful role.

For this role we are ideally looking for someone to be based out of our Toulouse or Brussels office but will accept application from Germany as well. The role is remote but please be mindful that some travel may be required.

Why constellr?

• Join a fast-growing, diverse and motivated team with a strong drive for positive change

• Autonomy to set and deliver against your own goals, develop new skills and capabilities, and lead others to do the same.  

• Directly influence your contribution to achieving several of the UN's sustainable development goals, including Zero Hunger, Clean Water, No Poverty and Climate Action  

• Be part of a multi-disciplinary, and diverse team with a strong desire to change the world. 

• Be a formative part of the team delivering the world’s first commercial infrared constellation into orbit, enabling an unprecedented understanding of our planet and its resources.

Our Benefits

• An attractive virtual shares package (Virtual Share Option Program).

• Company pension scheme (bAV) in cooperation with WWK Lebensversicherung (20% subsidy) for German-based employees.

• Flexible working: we support remote or semi-remote working for many of our roles.

• Work-life balance: we value everyone’s time and respect family or personal commitments. We support you to be as productive as you can in the time you have.

• A brand-new office in central Munich, a stone’s throw from the beautiful German alps and lakes; in Freiburg, southwest Germany, bordering the Black Forest, France and Switzerland; in Brussels situated between the attractive Etterbeek and Watermael districts; and soon at the heart of Toulouse’s aerospace cluster and the thriving Occitania region.

At constellr, we are committed to fostering an inclusive and welcoming workplace. We are an equal-opportunity employer and believe that diversity fuels innovation, creativity, and the ability to tackle complex challenges effectively. We encourage individuals from all walks of life to join us on our mission to reduce global food insecurity.